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How we use cookies on our website
Last Updated: December 2025
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
Cookies help us improve your experience on our website by remembering your preferences, understanding how you use our site, and providing relevant content.
Mend Your Home uses cookies for the following purposes:
These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.
Cannot be disabled.
We use Google Analytics to understand how visitors interact with our website. This helps us improve our website and services. These cookies collect information anonymously.
Provider: Google Analytics
Cookies: _ga, _ga_*, _gid
Purpose: Track page views, session duration, and user behaviour
Retention: Up to 2 years
These cookies enable enhanced functionality and personalisation, such as live chat features and remembering your preferences.
Provider: Tawk.to (Live Chat)
Purpose: Enable live chat support and remember chat history
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users | 2 years |
| _gid | Google Analytics | Distinguishes unique users | 24 hours |
| _ga_* | Google Analytics | Persists session state | 2 years |
| TawkConnectionTime | Tawk.to | Live chat functionality | Session |
| __tawkuuid | Tawk.to | Identifies returning visitors | 6 months |
| cookie_consent | Mend Your Home | Stores your cookie preferences | 1 year |
You can control and manage cookies in several ways:
Most web browsers allow you to control cookies through their settings. You can:
Please note that blocking cookies may affect your experience on our website and you may not be able to access all features.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Some cookies on our website are set by third-party services that appear on our pages. We do not control these third-party cookies. Please refer to the relevant third party's website for more information about their cookies:
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page with an updated revision date.
If you have any questions about our use of cookies, please contact us: