Frequently Asked Questions

You must service your boiler YEARLY to maintain your manufacturer's warranty and prevent dangerous gas leaks. Don't risk a freezing home in winter—book your comprehensive annual boiler service with Mend Your Home today to ensure it runs safely and efficiently.

The 4-5 Year Stripdown Service: What's the difference? While a yearly service checks overall safety and efficiency, a stripdown service every 4-5 years goes deeper. Our Gas Safe engineers will inspect and replace critical internal seals that become damaged over time from constantly holding back intense flames. This prevents catastrophic emergency breakdowns. Call us to book your service.

Most combi and system boilers should be between 1 and 1.5 bar when cold. If you are constantly having to top up your boiler, or if the pressure is dangerously high, you likely have an underlying fault or a hidden leak. Don't ignore it—call Mend Your Home and let our expert engineers diagnose and repair the issue permanently.

While it is possible to top up the pressure using your filling loop, pressure issues are often a sign of an underlying leak or a more complex fault. Rather than risking damage to your heating system by over-pressurizing it, it is much safer to have one of our Gas Safe engineers inspect it. We can top up your system correctly, check for faults, and ensure everything is running perfectly. Call us today for peace of mind.

A loss of pressure usually means a hidden leak in your heating system or a faulty pressure relief valve. Ignoring this forces your boiler to work harder, leading to expensive internal damage. Our Gas Safe engineers carry the latest equipment to trace and repair leaks quickly. Call us immediately before it turns into a major emergency.

A boiler that keeps cutting out has detected a fault and shut down for your safety. Continually trying to force it on can destroy the motherboard or gas valve. This requires professional attention. Contact Mend Your Home right away and our Gas Safe engineers will safely diagnose and fix the root cause.

Combi boiler: Best for smaller homes with 1-2 bathrooms.
System boiler: Good for homes with multiple bathrooms.
Regular boiler: Best for traditional systems with tanks in the loft.

Not sure which is right for your home? Getting it wrong can mean poor water pressure and high energy bills. Contact Mend Your Home today for a free, no-obligation survey and we'll recommend and install the perfect, highly efficient system for your needs.

Modern boilers typically last 10-15 years. If your boiler is older than this, it is likely running very inefficiently, costing you hundreds of extra pounds on your gas bills every year. Stop throwing money away on constant repairs for an old unit—get a free quote from Mend Your Home for a new, A-rated, energy-efficient boiler installation.

Strange noises like banging, kettling, or whistling are serious warning signs of failing components, limescale buildup, or even a blocked flue. Ignoring these sounds can lead to a catastrophic boiler failure or carbon monoxide risks. Book a diagnostic visit with our Gas Safe engineers today to solve the problem before it's too late.

If your boiler breaks down frequently or is over 10 years old, repairs are just a false economy. A new, A-rated boiler will significantly reduce your annual energy bills and give you peace of mind with a long warranty. Let our experts assess your current system. Contact Mend Your Home for a free, competitive quote on a reliable replacement.

A CP12 is a legal requirement for landlords, proving that all gas appliances have been safety checked by a registered professional. Don't risk unlimited fines or invalidating your insurance. Mend Your Home provides fast, fully certified Gas Safety inspections for landlords and letting agents across West Sussex and Surrey. Book your inspection now.

If you've been issued an AR (At Risk) or ID (Immediately Dangerous) warning, your appliance is a threat to your property and your life. You need immediate professional help to rectify the faults safely and legally. Call Mend Your Home now—our emergency engineers will repair the faults and issue the necessary safety certification so you can use your gas safely again.

Immediate actions: Turn off your gas meter, leave the property, and call the Gas Emergency Service (0800 111 999). Once they have made the property safe by capping your gas, you will urgently need a Gas Safe engineer to trace and repair the leak so your gas can be turned back on. Save our number and call Mend Your Home to get your gas supply safely restored.

Yes. Every rental property must have its own valid CP12. Managing this can be a headache, but Mend Your Home takes the stress out of compliance. We can manage your entire portfolio's gas safety, reminding you before expiry and liaising with tenants. Contact us to discuss our multi-property landlord discounts.

A dripping tap can waste 5,000 litres of water per year, driving up your water bills. Modern mixer taps often require specific replacement cartridges and special tools. Don't let a drip waste your money or risk snapping a fitting by doing it yourself. Our plumbers carry a wide range of parts to fix or replace taps quickly. Call us to sort it permanently.

Turn off your main water stopcock immediately to stop the flow of water, then call Mend Your Home right away. Burst pipes require immediate professional attention to prevent severe, expensive water damage to your property's ceilings and floors. Our emergency plumbers are ready to respond quickly, locate the damage, and carry out a permanent repair.

Low water pressure can ruin your showers and points to serious issues like hidden leaks, limescale blockages, or failing pump components. Let our experts diagnose the true cause. Our plumbers can identify the bottleneck and install a booster pump or replace damaged pipework to give you the powerful water pressure you deserve. Call us to investigate.

Finding a hidden leak requires specialized knowledge. DIY investigations often result in unnecessarily destroyed walls and floors. Our plumbers use advanced techniques and years of experience to trace leaks accurately and minimally invasively. Don't risk extensive rot and water damage—call Mend Your Home immediately to locate and fix the leak.

Cold spots at the bottom of your radiators mean your system is choked with black iron oxide sludge. This forces your boiler to burn more gas for less heat, costing you a fortune. We specialize in professional powerflushing using powerful chemicals and magnets to clear this sludge, restoring your heating's efficiency instantly. Book your powerflush today.

Frozen pipes are a ticking time bomb—when they thaw, they burst, causing catastrophic flooding. If you suspect your pipes have frozen, do not attempt to thaw them with heat sources. Turn off your stopcock and call Mend Your Home immediately for emergency assistance before the pipes split and flood your home.

Yes, Mend Your Home is proudly registered with the Gas Safe Register (Reg No. 656331), which is the only legal competency scheme for working on gas boilers, cookers, and fires in the UK. Never risk using a cheap, unregistered "handyman" for gas work—it's illegal and incredibly dangerous. Trust the fully insured professionals. Book your job with us today for guaranteed safety and peace of mind.

Carbon monoxide (CO) is a deadly, odourless gas produced by faulty gas appliances, killing dozens of people in the UK every year. The only way to truly protect your family is through annual professional boiler servicing and functioning CO alarms. Our Gas Safe engineers can supply, fit, and test high-quality CO alarms during any visit. Don't gamble with your family's lives—book your safety check today.

Absolutely. Having a working CO alarm is essential for any home with a gas appliance. However, many cheap online alarms are unreliable and expire after a few years. If you are unsure if your current alarm is safe or working, our engineers will supply and professionally install compliant, long-life alarms during your next boiler service. Ask us to check yours today.

No. This is an extreme emergency. Turn off the appliance, ventilate the room, and call the Gas Emergency Service on 0800 111 999 immediately. Once the emergency services have isolated your gas supply, you will need a Gas Safe registered company to locate the fault and repair it. Call Mend Your Home for priority emergency repairs to get your gas back on safely.

Landlords face unlimited fines and imprisonment if they fail to arrange annual gas safety checks (CP12) using a Gas Safe engineer. Why take the risk? We take the stress entirely out of compliance. Mend Your Home can handle all your CP12 certificates, manage renewals, and perform vital maintenance. Contact us to seamlessly manage your landlord obligations.

While you must document your attempts to gain access, managing difficult tenants takes time you don't have. We can help. By partnering with Mend Your Home, we liaise directly with your tenants, offering them flexible appointment times to ensure access is granted smoothly. Let us handle the logistics so you get your CP12 completed on time.

Yes! You can have a new CP12 done up to one month before expiry without losing any days on your certificate. Avoid the last-minute panic of finding an engineer. Book your renewal with Mend Your Home early to ensure you're never non-compliant. We even offer automated yearly reminders for our landlord clients.

As the landlord, you are legally responsible for all gas safety costs, which can eat into your rental yields if you use expensive national companies. Mend Your Home offers highly competitive local rates, transparent pricing, and volume discounts for landlords with multiple properties. Call us to keep your maintenance costs down while ensuring top-tier safety.

Bleeding a radiator can be messy and, if done incorrectly, might introduce more air into the system or cause leaks at the valve. Our professional heating engineers can quickly and cleanly bleed your entire system, re-pressurize your boiler, and ensure your home is heating efficiently. Contact Mend Your Home today and we'll get your radiators piping hot again.

If your boiler needs resetting, it is usually locking out because it has detected a fault. Continually resetting a faulty boiler can cause further damage to expensive internal components. The safest approach is to have one of our Gas Safe engineers diagnose the root cause. Give Mend Your Home a call today and we’ll get your boiler back up and running reliably.

Check if the radiator valve is open. If it's open but still cold, try bleeding it (air may be trapped). If the top is hot but bottom cold, there's likely sludge buildup requiring a powerflush. If one radiator is cold but others work, the valve or TRV may be faulty.

We highly recommend leaving tap repairs to the professionals. A DIY fix can easily lead to crossed threads, stripped fittings, or even major water damage if a component fails under pressure. Our experienced plumbers carry all the right parts to quickly and permanently fix any dripping tap. Save yourself the hassle and give Mend Your Home a call!

In a plumbing emergency, the first thing you should do is turn off your main stopcock (usually located under the kitchen sink, in a utility room, or near the front door). Once the water is safely isolated, immediately call Mend Your Home. We provide fast emergency response to track down leaks, repair burst pipes, and prevent further water damage to your property.

A lack of hot water is often caused by a boiler fault, low system pressure, or a broken component inside your heating system. Attempting to fix a gas appliance without qualifications is dangerous and illegal. Contact Mend Your Home—our Gas Safe engineers have the expertise to quickly diagnose the issue and restore your hot water safely.

Don't wait for a freezing breakdown in winter. While not legally required, annual gas safety checks and servicing are essential to validate your boiler's warranty and protect your family from carbon monoxide. Book your annual homeowner gas safety check and boiler service with Mend Your Home today to keep your home warm and safe all year round.

Gas appliances should be serviced annually by a Gas Safe professional. Skipping this means your boiler will burn more gas, costing you money, and significantly increasing the chance of an expensive breakdown. Call Mend Your Home to join our annual service schedule—we'll keep your appliances running safely and efficiently.

Beyond simple visual checks and testing your CO alarm, you should never tamper with gas appliances yourself—it is highly illegal and incredibly dangerous. For total peace of mind, leave it to the experts. Schedule a professional, comprehensive inspection with Mend Your Home's Gas Safe engineers today.

While not legally required, a Homeowner Gas Safety Record provides invaluable proof that your appliances are safe and well-maintained. This is crucial for insurance claims and maintaining manufacturer warranties. Ask Mend Your Home to issue a comprehensive safety record when we complete your next boiler service.

Skipping your service voids your expensive manufacturer warranty and guarantees your boiler will run inefficiently, hiking up your gas bills. It also puts you at severe risk of carbon monoxide poisoning. Protect your family and your investment by booking an affordable annual service with Mend Your Home today.

Yes! Buyers' solicitors and estate agents frequently demand proof of gas safety, and a missing certificate can severely delay or derail your house sale. Mend Your Home provides comprehensive pre-sale gas safety checks and certificates to satisfy buyers, speed up the conveyancing process, and justify your asking price. Book your pre-sale check today.

Letting agents carry a heavy burden ensuring landlords remain compliant. Don't risk a lapse in certification. Let Mend Your Home manage your portfolio's gas safety. We guarantee 100% compliance, using only trusted Gas Safe engineers, providing you and your landlords with complete peace of mind. Contact us to become a partner.

Yes, and we make it incredibly easy for you. Partner with Mend Your Home for reliable, priority service across all your managed properties. We handle the scheduling, the tenant liaison, and provide instant digital certificates the moment the job is done. Call us to streamline your property management.

An expired CP12 exposes landlords to unlimited fines and prevents them from serving Section 21 eviction notices. Don't let this happen on your watch. Mend Your Home operates an automated reminder service for our letting agent partners, ensuring certificates are renewed well before expiry. Call us to transfer your properties to our care.

Absolutely. Using an unregistered engineer makes the agent and landlord liable for any disasters. Mend Your Home is fully Gas Safe registered and insured. Partner with us for guaranteed, legal compliance and the highest standards of safety for your tenants.

By partnering with Mend Your Home! We act as an extension of your team, offering centralized scheduling, direct tenant liaison, instant digital certificates, and lucrative portfolio discounts. We take the headache out of gas compliance so you can focus on letting. Contact us today to arrange a partnership agreement.

Any gas safety concern must be treated as an extreme emergency. That's why letting agents partner with Mend Your Home. We provide our B2B partners with rapid emergency response, ensuring your tenants are made safe and repairs are carried out swiftly, protecting both the property and your agency's reputation. Call us for all emergency callouts.

Yes, but you can minimize your liability risk by exclusively using a reputable, fully insured, and Gas Safe registered company like Mend Your Home for all your managed properties. We provide the paper trail and the professional expertise to keep you fully covered. Contact us to become a preferred partner.

Absolutely! We value our partnerships with local letting agents and offer an attractive referral and rewards scheme. You can earn commission for every successful referral or choose to receive volume discounts across your managed property portfolio. Additional benefits include priority emergency scheduling, automated digital certificate delivery, and dedicated account management. Contact Mend Your Home today to discuss how we can build a profitable partnership.